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Policies

Service Level Agreements

XWEBHosting provides an industry leading Service Level Agreement (SLA) to our Dedicated Server and VPS customers which includes:

  • 30 minute Hardware Replacement guarantee
  • 100% Network Up-time guarantee
  • 30 minute initial response guarantee

If for any reason we fail to meet our SLA commitments, you will receive a credit for 10 times (1,000%) the actual amount of time you were affected.

Dedicated Hosting and Virtual Private Server (VPS) SLA