Service Level Agreements
XWEBHosting provides an industry leading Service Level Agreement (SLA) to our Dedicated Server and VPS customers which includes:
- 30 minute Hardware Replacement guarantee
- 100% Network Up-time guarantee
- 30 minute initial response guarantee
If for any reason we fail to meet our SLA commitments, you will receive a credit for 10 times (1,000%) the actual amount of time you were affected.
Dedicated Hosting and Virtual Private Server (VPS) SLA